Privacy Policy
Last updated 12 September 2026
This Privacy Policy describes how Lappe & Crew Rental Co.
("we", "us", or "our") collects, uses, and
discloses information about you when you browse, book, pay for, pick up, or
return a rental through our online booking store, widget, or customer account
(collectively, the "Services"), or when you otherwise interact with
us about a booking.
Your hire agreement is with us. We use third-party technology providers to
operate online booking, payments, messaging, and access features. Those
providers process information on our behalf to help us provide the Services.
If there is a conflict between our Terms of Service (or other booking terms)
and this Privacy Policy, this Privacy Policy controls with respect to the
collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the
Services, you acknowledge that you have read this Privacy Policy and
understand the collection, use, and disclosure of your information as
described here.
We may change this Privacy Policy from time to time. If we make changes, we
will update the date above and provide notice as required by applicable law.
We encourage you to review this policy regularly.
On this page
- Personal information we collect or process
- Personal information sources
- How we use your personal information
- Accounts and saved payments
- How we disclose personal information
- Cookies and tracking
- Do Not Sell or Share My Personal Information
- Retention
- Security
- International data transfer
- Your choices and rights
- Children
- Other sites and services
- Complaints
- Contact us
Personal information we collect or process
When we use the term "personal information," we mean information
that identifies or can reasonably be linked to you or another person. Personal
information does not include information that is collected anonymously or that
has been de-identified so that it cannot identify or be reasonably linked to
you. Depending on how you interact with the Services, where you live, and as
permitted or required by applicable law, we may collect or process:
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Contact details including your name, address, billing
address, phone number, and email address;
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Financial and payment information including payment card
details handled by our payment processor, payment confirmation, transaction
references, and saved-method metadata such as card brand and last four
digits;
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Account information including preferences, settings, and
sign-in related security signals;
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Booking and transaction information including products
hired, location, dates, pricing, deposits, returns, exchanges, cancellations,
and past bookings;
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Identity or insurance verification details where required
for a hire (documents are typically processed by specialist verification
providers; we keep status and related booking metadata);
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Communications including information you include when
contacting support or otherwise communicating with us;
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Photos, answers, or other content you submit in quizzes,
checklists, or pickup/return forms;
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Device and usage information including IP address, browser
or device type, pages viewed, links clicked, referrer, approximate location
derived from network information, and how you navigate the Services; and
-
Location-related signals where enabled for a hire (for
example map search inputs, or GPS-related timestamps associated with pickup,
return, or tracked equipment).
Some of the categories above may be considered sensitive personal
information under applicable law, such as a government-issued
identification number or image used for identity or insurance
verification. We use sensitive personal information only to verify
identity, prevent fraud, comply with law, and provide the hire you
request, and not to infer characteristics about you. Where applicable law
gives you a right to limit our use of sensitive personal information, you
can exercise that right using the contact details below.
Personal information sources
We may collect personal information from the following sources:
-
Directly from you when you create an account, visit or use
the Services, complete a booking, communicate with us, or otherwise provide
personal information;
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Automatically through the Services from your device when
you use our products or visit our booking pages, including through cookies
and similar technologies;
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From our service providers when they collect or process
personal information on our behalf (for example payment, verification,
messaging, hosting, analytics, or access providers); and
-
From partners or other third parties, including in
connection with a business transaction involving our business.
How we use your personal information
Depending on how you interact with us or which of the Services you use, we may
use personal information to:
-
Provide, tailor, and improve the Services: create and
manage bookings, take payments and deposits, issue access credentials (such
as smart lock codes), fulfil pickup and return, remember preferences, and
create, maintain and manage your account;
-
Enable express checkout and securely reuse saved payment
methods when you have signed in on a trusted device;
-
Run identity or insurance checks when required for a hire;
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Communicate with you: send transactional messages by email
or SMS (for example booking confirmations, one-time sign-in codes, and hire
updates) and provide customer support;
-
Marketing and advertising where permitted by law: send
promotional communications and measure or personalise marketing. You can opt
out of promotional emails;
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Security and fraud prevention: authenticate accounts,
detect, investigate or take action regarding possible fraudulent, illegal,
unsafe, or malicious activity, and keep the Services secure;
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Legal reasons: comply with applicable law or respond to
valid legal process, investigate or participate in disputes, and enforce or
investigate potential violations of our terms or policies; and
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Carry out any other purpose described to you at the time the information was
collected.
Accounts and saved payments
You may sign in with your email and a one-time code to create a customer
account. Signing in lets you manage bookings more easily and, where available,
use express checkout with a securely saved payment method for future bookings
with us. Card data is handled by our payment processor. By continuing with
sign-in, you acknowledge this Privacy Policy and consent to express checkout
and securely saving payment details for future bookings with us.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third
parties for legitimate purposes subject to this Privacy Policy, including:
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Service providers that help us operate the Services: for
example our online booking and access platform, payment processor (such as
Stripe), email and SMS providers, cloud hosting, identity or insurance
verification partners, smart lock / IoT partners, and analytics tools we
enable on our booking pages;
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Payment processors such as Stripe, which may use payment
data in accordance with their own privacy policy;
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When you direct, request, or otherwise consent to disclosure, such as through
social login or other integrations you choose to use;
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With our affiliates or otherwise within our corporate group, where
applicable;
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Professional advisers, auditors, or authorities where required by law or to
protect rights and safety;
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A buyer or successor if our business is involved in a merger, acquisition,
bankruptcy, or asset sale; and
- With your consent or at your direction.
We do not sell your personal information. We may disclose aggregated or
de-identified information that cannot reasonably be used to identify you. As
of the Effective Date of this Privacy Policy, we do not have actual knowledge
that we "share" or "sell" (as those terms are defined in
applicable law) personal information of individuals under 16 years of age.
Mobile information and text messaging
No mobile information will be shared with third parties or affiliates for
marketing or promotional purposes. Text messaging originator opt-in data and
consent will not be shared with any third parties. Information shared with
service providers acting on our behalf (for example our SMS delivery
provider) is used only to deliver the messages you have requested, such as
booking confirmations and one-time sign-in codes.
Cookies and tracking
We and our providers use cookies and similar technologies to operate sign-in
and checkout, remember preferences, understand how the Services are used, and
(where enabled) measure advertising performance. Essential cookies are
required for sign-in, checkout, and saved-payment features to work.
You can control cookies through your browser settings. Blocking essential
cookies may prevent parts of the Services from working. Where non-essential
cookies or advertising pixels require consent under applicable law, we (or
tools we enable) should collect that consent before those tools run.
Do Not Sell or Share My Personal Information
We do not sell personal information for money. Some cookies or pixels
used for advertising measurement may count as a "share" of
personal information under certain state privacy laws even without a
sale. Where required by applicable law, we honor opt-out preference
signals, such as the Global Privacy Control (GPC), sent by your browser
or a browser extension, as a request to opt out of sale or sharing for
that browser or device. You can also contact us using the details below
to opt out of any sale or sharing of your personal information.
Retention
How long we retain your personal information depends on factors such as
whether we need it to maintain your account, provide the Services, comply with
legal obligations, resolve disputes, or enforce applicable contracts and
policies. As a general guide, many business and booking records may be kept
for up to seven (7) years. Account sessions, one-time codes, analytics events,
and support transcripts may be retained for shorter periods. When we no longer
require personal information, we take reasonable steps to delete, anonymise,
or isolate it from further processing.
Security
We use technical and organisational safeguards designed to protect personal
information, including encrypted connections and payment processing through
specialised providers. Please be aware that no security measures are perfect
or impenetrable, and we cannot guarantee absolute security. Information you
send to us may not be secure while in transit; we recommend you do not use
unsecure channels to communicate sensitive information.
International data transfer
We and our service providers may transfer, store, and process personal
information outside the country you live in, including in the United States
and other countries. Privacy laws in those locations may differ from the laws
where you live. Where we transfer personal information out of the European
Economic Area or the United Kingdom, we will rely on recognised transfer
mechanisms such as the European Commission's Standard Contractual Clauses (or
UK equivalents), unless the destination provides an adequate level of
protection or another lawful mechanism applies.
Where the General Data Protection Regulation (GDPR) or UK GDPR applies to
our processing of your personal information, Lappe & Crew Rental Co.
is the data controller. We process your personal information based on one
or more of the following legal grounds: performance of a contract with you
(to provide the hire you request), our legitimate interests (for example
preventing fraud and improving the Services, balanced against your
rights), compliance with a legal obligation, or your consent where we ask
for it (for example certain cookies or marketing). Where we rely on
legitimate interests, you can ask us for more information about that
assessment using the contact details below.
Your choices and rights
Depending on where you live, you may have some or all of the rights listed
below in relation to your personal information. These rights are not absolute,
may apply only in certain circumstances, and in certain cases we may decline
your request as permitted by law.
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Right to access / know: request access to personal
information we hold about you;
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Right to delete: request that we delete personal
information we maintain about you;
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Right to correct: request that we correct inaccurate
personal information;
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Right of portability: request a copy of personal
information we hold about you and, in certain circumstances, ask that we
transfer it to a third party;
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Right to limit use of sensitive personal information:
ask us to limit our use of sensitive personal information (such as
identity or insurance verification documents) to the purposes described
in this Privacy Policy;
-
Right to opt out of sale or sharing: opt out of any
sale or sharing of your personal information, including through
opt-out preference signals such as Global Privacy Control (GPC), as
described above;
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Managing communication preferences: opt out of promotional
emails using unsubscribe links. We may still send transactional messages
about your bookings or account.
You may exercise these rights by contacting us using the details below. We may
need to verify your identity before responding. Where permitted by law, you
may designate an authorised agent to make requests on your behalf; we may
require proof of authorisation and may need you to verify your identity
directly with us. We will not discriminate against you for exercising any of
these rights. We will respond in a timely manner as required under applicable
law.
You can also ask us for help removing a saved payment method or closing
account access.
Children
The Services are not intended to be used by children, and we do not knowingly
collect personal information about children under the age of majority in your
jurisdiction (or under 16, or the applicable digital-consent age where you
live, if different). Our booking terms may also set a higher minimum age to
hire equipment. If you are the parent or guardian of a child who has provided
us with personal information, contact us to request that it be deleted.
Other sites and services
The Services may contain links to websites or services operated by third
parties. We do not control those services and are not responsible for their
privacy practices. Information you provide on public or semi-public venues,
including third-party social platforms, may be viewable by others without
limitation as to its use by us or by a third party. Our inclusion of links
does not imply endorsement except as disclosed on the Services.
Complaints
If you have complaints about how we process your personal information, please
contact us using the details below. Depending on where you live, you may have
the right to appeal our decision by contacting us again, or to lodge a
complaint with your local data protection or consumer protection authority
(for example, if the GDPR or UK GDPR applies to you, the supervisory
authority for your place of residence, place of work, or the place of the
alleged infringement).
Contact us
If you have questions about this Privacy Policy, want to make a privacy
request, or want to exercise rights available to you, contact
Lappe & Crew Rental Co. at lapperentals@gmail.com.
For booking issues, use the contact options on this booking site. For privacy
requests, email the address above and include enough detail for us to find
your booking (for example your email and approximate hire dates).
